From his simple four step self-mediation process to the attitudes required to have a conflict free environment, at home and at work -- Dan empowers us to make our relationships better.

Nothing seems more universal than conflict.

And nothing seems more difficult to productively address, until now.

According to Dan Dana, Ph.D., mediation consultant and principal of the Mediation Training Institute, "The vast majority - 99.999 percent or more of interpersonal conflicts that occur in the workplace -- will be dealt with in the workplace, for better or worse. They're not going to be referred to a mediation expert and they don't need to be."

"These conflicts can also be carried to the dinner table when they involve family members in a family or privately-owned business, unfortunately affecting every aspect of peoples' lives."

And yet we struggle on - either unwilling or unable to get a grip on the situation, have a meaningful dialogue, or do anything about it.

During our telephone call with Dan we were taught that the most prevalent situations - two people in an interdependent situation (co-workers, partners, husbands & wives)that a simple four step process is all that's required.

The process also works when a third party, such as a supervisor or manager, is part of the discussion.

And most importantly, when everyone in the organization embraces these principles - an atmosphere free of conflict emerges. The best possible situation.

Listen to the streaming audio recording of our interview so you can learn how to resolve conflicts through a series of simple steps that will help participants feel positive about the outcome. Listen to Dan's valuable and practical tips that you can immediately implement in both your business and home life.

Dan Dana's discussion is part of our regular insightful interviews sponsored by Strategic Conversations co-creator, Henry Barbey.